The morning of November 9th, I assisted visitors with conference room AV. They wore suits and the relaxed confidence of experienced businessmen. I wore blue jeans and my customer service smile. I made them laugh first and projected their content second. I don’t just connect cables and press the right buttons, I explain what I’m doing and why. I provide clear instructions, offer alternatives, pros and cons. I advertise how easy it is to reach me with questions.
“Want to come work in Iowa?” one asked. “We have an IT guy, but we kind of want to choke him.”
Obviously that’s at least half-kidding, but I made a good impression. They remember me as helpful and courteous. If I applied, I’d be ahead of other candidates.
The second offer was more serious. Continue reading
